Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to getting your items to you as quickly and safely as possible. Please see our shipping policy below:

1. Treat Box, Mystery Box, Gotcha Day Hamper & Festive Box:

• Treat Boxes contain perishable fresh food and will be dispatched using a 24-hour tracked delivery service. We pack the items in insulated bags and ensure they are sent in a frozen state to maintain freshness. We strive to dispatch all orders for Treat Boxes, Mystery Boxes, Gotcha Day Hampers, and Festive Boxes within 72 hours of purchase. You will receive a tracking number once your order has been shipped.

2. Pet Catering Service for Pet Parties and Events:
For pet parties and events, please contact our customer service team to arrange the date, venue, and specific details for your pet catering service. We will work closely with you to ensure everything is tailored to your event needs.

3. Items from Branded Products:
All orders for branded items (e.g., MonCheri) will be processed and dispatched within 2 business days. You will receive a confirmation and tracking information once your order has shipped.

Shipping Times:
Delivery times may vary depending on your location and the shipping method selected at checkout. Please note that shipping carriers may experience delays during busy seasons.

How to Contact Us:
For any shipping-related inquiries, feel free to reach out to our customer service team at cs@stpawscafe.com