Refund policy

Refund & Return Policy

Thank you for shopping with us! We strive to ensure that you are happy with your purchase. Please read our refund and return policy below:

1. Treat Box & Pet Catering Service:
As these items are custom-made and perishable, we are unable to offer returns, refunds, or exchanges for Treat Boxes and Pet Catering services. All sales are final.

2. Mystery Box / Gotcha Day Hamper / Festive Box:
Due to the nature of these curated surprise boxes, we do not accept returns, refunds, or exchanges. All sales are final.

3. Items from Branded Products

Refund & Return Policy

Thank you for shopping with us! We strive to ensure that you are happy with your purchase. Please read our refund and return policy below:

1. Treat Box & Pet Catering Service:
As these items are custom-made and perishable, we are unable to offer returns, refunds, or exchanges for Treat Boxes and Pet Catering services. All sales are final.

2. Mystery Box / Gotcha Day Hamper / Festive Box:
Due to the nature of these curated surprise boxes, we do not accept returns, refunds, or exchanges. All sales are final.

3. Items from Branded Products:
If you wish to return or exchange an item from a brand we carry, such as MonCheri, please contact our customer service team with your order number. We will guide you through the process for a return or exchange. Returns and exchanges are subject to the brand’s specific terms and conditions.

How to Contact Us:
For any inquiries, please reach out to our customer service team at cs@stpawscafe.com.