Frequent Asked Questions

WHAT TYPE OF DIET DO YOU OFFER?

St Paws Cafe offers fresh cooked complementary food diet that are safe and nutritionally rich for cats and dogs. Our products are made without preservatives, additives, or condiments, ensuring a clean and natural diet for pets.

WHY FEED A FRESH FOOD DIET?

Feeding a fresh, cooked food diet to pets provides numerous health benefits compared to processed commercial pet foods.

Fresh food eliminates unnecessary chemicals and supports a clean, natural diet, which strengthens the immune system by providing antioxidants and essential fatty acids. Fresh ingredients allow for better control over allergens, reducing reactions linked to artificial additives. 

Ideal for pets with food sensitivities, skin allergies, or digestive issues.

CAN I MIX THE FOOD WITH MY PET'S CURRENT FOOD? 

OF COURSE! Our fresh, cooked food can be safely mixed with your pet’s current diet to enhance nutrition, flavour, and variety.

Be mindful about the portion, it is recommended to adjust serving sizes based on your pet's age, weight and health to maintain a balanced diet and avoid overfeeding.

IS FRESHLY COOKED FOOD BENEFICIAL FOR PETS WITH HEALTH CONCERNS?

Our meals contain lean proteins (i.e. chicken breast) with minimal fat. Other protein options can be used upon request.

Our products uses digestible ingredients and NO artificial additives or preservatives, and chemicals,
which could aggravate existing ailments like pancreatitis.

Always follow your vet’s advice and consider starting with small amounts of food to monitor how your dog responds.

If in doubt, work with your vet to create a specialized feeding plan based on your dog’s needs.

 WHAT DOES 'HUMAN GRADE' MEAN?

"Human-grade" pet food means that every ingredient used meets the same quality and safety standards required for human consumption. It is prepared, handled, and stored in a way that follows food safety regulations for human food, rather than lower pet food standards.

HOW DO YOU DELIVER THE PRODUCTS?

Your fresh cooked pet food/ snacks are shipped frozen. We pack your food vacuum sealed with gel packs in an insulated bag to keep them frozen in transit. They stay cold for 48 hours so there’s no need to be at home for delivery.

For pet cake, we hand delivery it within 12 hours after finishing.  It will come in a cake box with gel packs underneath the cake box to keep the cake fresh at delivery.

WHY IS FRESH FOOD MORE EXPENSIVE THANREGULAR PET FOOD? 

Fresh, human-grade complementary pet food costs more than regular treats because it uses higher-quality ingredients, safer preparation methods, smaller batch production and fresher production processes.

Unlike mass produced pet food, which is designed for long shelf life and low cost, fresh food prioritizes nutrition, safety, and quality—just like the food we eat.

WHY DOES YOUR FOOD HAVE VEGETABLES?

At St Paws, we include vegetables in our complementary pet food because they provide essential nutrients, fiber, and antioxidants that support overall pet health. While dogs and cats primarily thrive on animal proteins, small amounts of carefully selected vegetables can enhance their diet in a balanced and natural way.

DO I NEED TO REFRIGERATE THE FOOD?

Yes! We don’t use any preservatives—our meals arrive frozen for freshness. They can be stored in the fridge for up to 5 days or in the freezer for up to 12 months.

Please also check individual package for guideline.

Pet Cake Storage & Serving Instructions

Storage: Keep in the fridge at 0–4°C.

Recommended Storage Time: Best consumed within 2–3 days for optimal freshness.

Serving: Can be left at room temperature for 15–20 minutes before serving for a softer texture.

WHAT IF MY FOOD ARRIVES NOT FROZEN?

We take very effort to make sure your food arrives to you frozen. If it arrives partially thawed but still cold to the touch, it is still safe to consume, and can be refrozen.

However, if the food arrives fully thawed near room temperature or warmer, please contact us ASAP so we can replace it.

HOW LONG DOES IT TAKE TO THAW OUR FOOD?

Cooked food: Thaw overnight in the fridge, if you want to thaw it quicker than that, submerge in hot (not boiling) tap water or use the defrost setting on your microwave.

Once thawed our meals will last up to 5 days in the fridge. Our meals are completely safe to be kept in your freezer for 12 months.

IS THERE A MINIMUM ORDER?

NO. There is no minimum order.