Frequent Asked Questions

Where do you source your ingredients?

At St Paws Cafe, we carefully select all ingredients from trusted local supermarket 2 -3 days before production day. Here is the list of the major ingredients we use in our products:

  • Sweet Potatoes - Sainsbury’s
  • Lactose Free Whole Milk - M&S brand or Arlo
  • Chicken Breast - Waitrose Higher Welfare Chicken Breast
  • Turkey Breast - 3%Fat from Sainsbury’s
  • Beef Rump - Waitrose
  • Salmon Fillet - Waitrose
  • Gluten Free Rice Flour - Freee
  • Pumpkin/ Butternut Squash - Local Farmers market

Declaimed: we may update or change ingredients sources at any time if we believe it will improve product quality, safety, availability, or sustainability. Any adjustments in sourcing will always align with our brand standards.

  1. Human-grade quality
  2. Natural & safe for pets
  3. NO preservatives or artificial additives

 WHAT DOES 'HUMAN GRADE' MEAN?

"Human-grade" pet food means that every ingredient used meets the same quality and safety standards required for human consumption. It is prepared, handled, and stored in a way that follows food safety regulations for human food, rather than lower pet food standards.

HOW DO YOU DELIVER THE PRODUCTS?

Your fresh cooked pet food/ snacks are shipped frozen. We pack your food vacuum sealed with gel packs in an insulated bag to keep them frozen in transit. They stay cold for 48 hours so there’s no need to be at home for delivery.

For pet cake, we hand delivery it within 12 hours after finishing.  It will come in a cake box with gel packs to keep the cake fresh at delivery.

DO I NEED TO REFRIGERATE THE FOOD?

Yes! We don’t use any preservatives—our meals arrive frozen for freshness. They can be stored in the fridge for up to 5 days or in the freezer for up to 12 months.

Please also check individual package for guideline.

Pet Cake Storage & Serving Instructions

Storage: Keep in the fridge at 0–4°C.

Recommended Storage Time: Best consumed within 2–3 days for optimal freshness.

Serving: Can be left at room temperature for 15–20 minutes before serving for a softer texture.

WHAT IF MY FOOD ARRIVES NOT FROZEN?

We take very effort to make sure your food arrives to you frozen. If it arrives partially thawed but still cold to the touch, it is still safe to consume, and can be refrozen.

However, if the food arrives fully thawed near room temperature or warmer, please contact us ASAP so we can replace it.

HOW LONG DOES IT TAKE TO THAW OUR FOOD?

Cooked food: Thaw overnight in the fridge, if you want to thaw it quicker than that, submerge in hot (not boiling) tap water or use the defrost setting on your microwave.

Once thawed our meals will last up to 5 days in the fridge. Our meals are completely safe to be kept in your freezer for 12 months.

IS THERE A MINIMUM ORDER?

NO. There is no minimum order.

FAQ - St Paws Cake

Logo of St Paws Pet Cake with a dachshund wearing a party hat on a white background

Where do you deliver the cake to?

List of London Boroughs we delivery to and it's delivery costs (as of 1st October):

Central London

  1. Camden (£10)
  2. City of Westminster (£10)
  3. Kensington and Chelsea (£7)
  4. Southwark (£7)
  5. Lambeth (£7)
  6. Wandsworth (£4)

North London

  1. Hammersmith and Fulham (£4)

East London

  1. Greenwich (£15)
  2. Canary Wharf (£15)

South London

  1. Bromley (£10)
  2. Croydon (£10)
  3. Merton (£4)
  4. Sutton (FREE)
  5. Kingston upon Thames (FREE)
  6. Richmond upon Thames (£4)
  7. Ealing (£10)

Is this a cake my cat can eat?

Yes, our cakes are made with ingredients that are safe for cats to eat.

However, many cats have more delicate food preferences than dogs, and may be uncertain of cakes they've never seen before or foods they're not used to eating. Therefore, they may not eat with the same enthusiasm as dogs.

Especially if your cat isn't used to eating cakes or treats, we would appreciate it if you would consider their personality and food preferences before placing an order.

Is this a cake human can eat?

Our cakes are specially made for pets, especially dogs and cats.

The ingredients we use are human-grade, but we do not use sugar, fresh cream, or soy cream that are used in cakes for humans. Our top priority is creating recipes that dogs and cats can eat safely.

It is not intended for human consumption it is specially made for your beloved dog or cat.

Why don’t you offer nationwide delivery for cake products?

Our cakes are made fresh with no preservatives, which means they require careful handling and temperature control. To maintain the quality, texture, and safety of every cake, we currently only deliver within London and specific local areas in Surrey.

Because our cakes:

  • Contain no preservatives,
  • Are decorated with fresh, natural ingredients,
  • Require stable cold-chain handling,
  • And can be easily damaged during long-distance transport

we cannot guarantee that nationwide shipping would keep the cake in perfect condition upon arrival.

We want every customer to receive their cake as beautiful and fresh as it leaves our kitchen, so we limit delivery to areas where quality can be fully ensured.

We hope to expand in the future as we develop safer and more reliable shipping options

How do you ship the cake?

To maintain freshness and quality, all cakes are shipped using cold-chain or frozen packaging.

Shipping details:

  • WE ONLY DELIVER WITHIN LONDON AND SOME PART OF SURREY AREAS
  • Orders are typically delivered within 12 hours after production finishes.


How far in advance should I place my order?

Please order at least 3 days in advance.

This ensures enough time to confirm the cake design, baking schedule, and delivery arrangements.

St Paws Cafe can take urgent custom-made cake request subject to availability and additional charges is (£15).

Please explain the process after placing an order.

The process after placing your order is as follows:

① After sending St Paws Cafe a request for custom - made cake through WhatsApp or Instagram Direct Message
② Please communicate with us your custom -made cake requirement
③ We will contact you to confirm the design details (we may send you a simple draft).
④ Once the design is finalized, we will provide you with a quote and request payment.
⑤ Once the invoice is paid, your order is confirmed.

Can I customise my pet’s cake?

Yes!

We offer fully customised cakes based on your pet’s food preference. We could swap chicken breast with fattier protein, Chicken thigh. OR we could do a fully vegetarian cake without any protein.

If you have specific design requests or want something unique, simply contact us on Instagram. We will do our best to create the perfect cake for your pet.

How should I store the cake?

Once you receive the cake, please refrigerate it immediately.

Storage guidelines:

  • Refrigerator: Keep chilled and consume within the recommended time (3 days)
  • For same-day feeding: You may serve it directly once it reaches room temperature.
  • If the cake becomes firm in the fridge: Allow it to rest at room temperature, or warm a small portion briefly in the microwave before serving.


If you find something unusual in our cake, please take a picture immediately after opening the box and let us know, we will respond kindly.

If you have questions that are not listed here, please feel free to contact us.